Jan 2, 2019
Don't you hate it when you're doing an amazing job for a client and they still terminate the relationship? Ugh. It sucks! In this video, I'll go over what you can do when this happens and how to prevent it from happening ever again.
So, let's say everything is going smoothly with a client. You're sharing metrics with them and everything is headed in the right direction. Then one day, you get a call and they say they're leaving you.... You're understandably puzzled, but it's because they don't' understand your value.
In our recent survey, more than 80% of you said don't think your clients know your agency's value.
The key is to benchmark in every conversation. Clients tend to forget where they were and then fail to recognize what you've done for them.
So, train your team to include these 4 things in their client interactions:
1. Remind the client where they were before they started working with you. This is important to establish at the beginning of the relationship.
2. Using their own metrics, have the client tell you where they are now that you're working together.
3. Communicate the plan and let the client know where they are headed. Remember, marketing is foreign to them so you need to constantly explain the progress.
4. Allow the client to determine their ROI by telling you what a lead is worth to them. Then review the numbers with them every time. If there's a dip in metrics, explain how you'll adjust things to fix it.
If you want to keep more of your clients, make sure you incorporate these 4 things into every conversation. That way you can continue to grow and scale your agency.
Please comment below and let me know what challenges and struggles you're facing. Maybe we'll feature your questions on one of our shows.
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JASON SWENK IS AN AGENCY ADVISOR THAT GUIDES MARKETING AGENCIES THROUGH A PROVEN FRAMEWORK FOR GROWING THEIR AGENCY FASTER & EASIER.
Fresh out of college Jason was off to work for Arthur Anderson, one of the big 5 consulting firms. He quickly realized that he could never work for anyone other than himself. He decided to change direction, launch a digital agency that quickly grew to a multi-million dollar operation working with brands such as AT&T, Hitachi and Lotus Cars. After 12 years of steady growth, the agency caught the attention of bigger agencies and Jason sold it in 2012.
Now, Jason leads http://JasonSwenk.com, a unique media
company & consultancy helping marketing agencies grow &
scale their agencies faster by applying the framework that he used
to grow, scale and eventually sell his agency. Jason has helped
over 10,000 agencies in 23 countries meet or exceed their business
Jason currently hosts two shows that are available for download…
The Smart Agency Master Class Podcast, dedicated to providing tactics and strategies to agency owners and decision makers that cut through the BS, focus on exactly what works and what doesn’t; and
SwenkToday a daily VLOG that documents the entrepreneur journey of building another multimillion dollar business, where he share the latest strategies, and answers the most burning questions entrepreneurs have.
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